SRM Service and Support

SRM UK provide first class service on SRM Powermeters and SRM Powercontrols. The majority of routine service work is carried out here in the UK with a turnaround time of 3-5 working days. Occasionally units will need to be sent to the SRM Headquarters in Germany which will extend the timescale to 3-4weeks. We also provide warranty support plus technical advice, SRM fitting and software support and training.

We strongly recommend that SRM powermeters are sent in for a battery replacement and calibration every 18-24months. Symptoms of a fading battery include power drop outs most notably on cold days. SRM Powercontrols should be regularly charged even if not being used as prolonged time is a discharged mode will severaly shortern battery life. We recommend you send the powercontrol in for a routine service and battery change when the unit starts to not hold charge for more than say 3-4 days or discharges when you try to download data.

DON'T leave things till they aren't working as this may prove expensive and could well constitute a costly repair as opposed to a routine service.

DO remember though that virtually all elements of the SRM powermeters are replaceable and so should give you years of first class data ! Water is the big enemy of powermeters and powercontrols so please dont use pressure washers or solvent cleaners.

The Service options cover most routine maintenance issues but please feel free to contact us if you need further information or have an issue that isnt covered here.

Carriage is per shipment so makes sense to get everything serviced at once and add in any spares you might need at the same time. If your "purchase" doesnt cover all the work needed we will contact you to discuss additional costs and payment options. Make sure the unit is clean before sending otherwise you may incur a cleaning charge. For Powermeter Service please LEAVE CHAINRINGS ON but PEDALS OFF!

If unsure of your requirements please use this link and submit this pdf form with your unit/s

Please send your unit/ s to the address below enclosing a copy of your order form :

SRM UK

Orchard Farm House

Cherry Tree Road

Tibenham

Norfolk NR16 1PQ (UK)

Tel 01953 711176

SRM Technical Support

In addition to Service we also provide technical support in terms of software training and tecnical queries . Please use the contact from or contact us via phone on 01953 711176.

For the latest training manuals and software updates for Mac and PC please check out this link to the SRM Germany website