SRM UK provide first class service on SRM Powermeters and SRM Powercontrols. The majority of routine service work is carried out here in the UK with a turnaround time of normally 4-6 working days.. Occasionally units will need to be sent to the SRM Headquarters in Germany which will extend the timescale to 3-4weeks - additional charges may apply. We also provide warranty support plus technical advice, SRM fitting, software support and training. We can also supply and fit replacement crank arms and chain rings - if fitting at the same time as we do the service there will be no additional charge and your powermeter will be calibrated with the new rings -- just check the tick box when you book the service.
Please ensure the unit is cleaned before sending otherwise a cleaning charge may apply. Please include chain rings and left hand crank.
Carriages charges are per-service so makes sense to sent your powercontrol with your powermeter is applicable. Please also note the price of the powercontrol battery replacement has been reduced to balance the fixed price carriage return.
Any additional charges will be cleared with you first and you will be send a secure payment link -- please DO NOT include card details with the goods.
We strongly recommend that SRM powermeters are sent in for a battery replacement and calibration every 18-24months (once their warranty expires).
Please print off and include this SERVICE CHECK LIST to clarify the work required : THANKS
ALSO PLEASE MAKE THE PAYMENT IN ADVANCE BY ADDING THE SERVICE REQUIRED TO YOUR BASKET.
Please add the products and service options you require to the shopping basket and include a copy of your receipt plus the Service List and include with the goods. Please send your unit/ s to the address ensuring they are clean and adequately wrapped. Please see our Shipping Notes for further information including customs clearance for NON-EU customers.
Third Party Warranty : we are more than happy to help you out if you purchased your SRM unit elsewhere , and it is still within the three year warranty period, but we need to charge a handling charge to cover our costs - please order this from the listing below (diagnostics / third party warranty)
PLEASE SEND GOODS TO :
SRM UK- Service Centre
Orchard Farm House
Cherry Tree Road
Norfolk NR16 1PQ (UK)
For the latest training manuals and software updates for Mac and PC please check out this link to the SRM Germany website.